VP / SVP, Enterprise AI, Innovation & Transformation

Location: Remote US/Canada/UK

Job Summary
The VP / SVP, Enterprise AI, Innovation & Transformation owns the conversion of OPEN Health’s AI and technology investments into measurable enterprise value. The role moves AI and technology-enabled ways of working beyond experimentation and into adoption, commercial growth, and operational simplification at scale. Partnering with the CTO, this leader connects emerging technology capabilities, AI-enabled solutions, and innovation programs to enterprise outcomes, and is held accountable for the value those investments realize across the business. The breadth of accountability and the seniority at which the role operates scale with the level at which it is filled.

OPEN Health has established a strong AI technology enablement strategy and is actively developing AI-enabled capabilities and agents across the organization. As these capabilities evolve, the organization must ensure they are validated against real business needs, integrated into scalable offerings, adopted across the enterprise, and governed responsibly. This role leads that activation. It identifies and solves the highest-value capability gaps, mobilizes Tech Enablement resources and targeted investment to develop new solutions, and ensures successful pilots transition into scalable, adopted enterprise and product initiatives.

This role carries primary accountability for organizational adoption, change management, and the realization of value from AI investments. It serves as the central coordination point for AI, innovation, data, and transformation initiatives, bridging Technology, Operations, Commercial, People, and Practice teams and operating a federated model that balances centralized governance with local innovation. The scope is enterprise-wide, and the authority to set direction, prioritize investment, and hold distributed teams to a common standard sits with this role in partnership with the CTO. At the SVP level, the role operates with the fullest measure of this authority and as a senior enterprise leader in its own right.

The role also operates at the intersection of innovation and commercial opportunity. It works closely with Commercial and Practice leadership to shape differentiated offerings, validate real client demand, and bring technology-enabled products and services to market.

This leader partners with the CTO to maintain executive alignment around innovation priorities and the company’s AI transformation strategy, ensuring investments are targeted, measurable, and aligned with enterprise goals. The CTO delegates day-to-day ownership of enterprise AI adoption, literacy, use-case prioritization, and the operationalization of governance to this role.

This is not primarily a technical engineering role. Product Delivery retains ownership of product roadmaps and execution across existing solutions, Solution Architecture maintains authority over technical design and architecture decisions, and Data & Analytics owns data strategy and the data capability. Success is measured by the adoption, governance, and business value realized from AI and technology-enabled transformation across the enterprise, and by how effectively that transformation is reflected in OPEN Health’s externally facing product and service offerings.

Essential Duties & Responsibilities

Innovation Strategy & Problem Solving

• Identify the highest-value capability gaps across practices and the enterprise, and mobilize Tech Enablement resources and targeted investment to solve them with new technology-enabled solutions.
• Frame ambiguous business problems into solvable opportunities, then drive them from concept through pilot validation, moving ideas from early experimentation to a first working solution.
• Ensure innovation initiatives align with the organization’s broader AI transformation strategy and technology roadmap.
• Own the connection between experimentation and scalable, governed solutions that deliver revenue growth, operational simplification, and enterprise AI adoption.

Innovation & Solution Incubation

• Lead the enterprise innovation capability, including accelerators and incubation programs, to drive structured experimentation and rapid solution development.
• Design and lead innovation accelerators, pilots, and proof-of-concept initiatives that test AI-enabled workflows and new technology-enabled services.
• Define success metrics for pilots and ensure validated concepts transition into scalable enterprise initiatives or product roadmaps.
• Coordinate closely with Product Delivery and Technology teams to ensure innovations are scalable and operationally viable.

Commercial Partnership & Market Activation

• Partner with Commercial leadership and Practice teams to shape differentiated offerings that leverage AI-enabled capabilities and technology solutions.
• Support the positioning of technology-enabled and AI-driven product and service offerings in client conversations, proposals, and strategic engagements.
• Identify opportunities for new offerings, technology-enabled services, and AI-driven workflow improvements that support business growth.
• Represent OPEN Health’s innovation and AI strategy in external discussions, industry forums, and thought leadership activities.
• Work with commercial and practice teams to translate AI and technology capability into client value, ensuring enterprise transformation is reflected in externally facing product and service offerings.

Enterprise Integration & AI Transformation

• Ensure innovation initiatives connect to enterprise priorities and integrate into broader technology and operating model strategies.
• Bridge grassroots experimentation with scalable enterprise solutions that can be adopted across practice teams.
• Build the pathways for AI-enabled workflows to be adopted within core delivery operations.
• Act as the central coordination point for AI, innovation, and transformation initiatives, working with Operations, People, Commercial, Practice, and Communications teams to translate them into practical, adopted business outcomes.
• Along with the CTO, serve as the central authority for how AI, innovation, and transformation are defined, prioritized, and measured across the enterprise, ensuring local initiatives align to the core strategy.
• Provide direction to AI, innovation, and transformation roles embedded across the organization, to ensure coordinated delivery and consistent standards.
• Establish clear expectations for how distributed teams validate their strategies and plans against enterprise priorities before execution.

Adoption, Value Realization & Change Management

• Own the enterprise AI adoption strategy and its execution in partnership with the Operations and L&D teams, supporting business units in embedding AI into day-to-day workflows.
• Identify, prioritize, and drive AI use cases to completion, maintaining a clear and communicated roadmap of what is in flight, what has been delivered, and what is next.
• Modernize business processes through automation, intelligent workflows, and AI-enabled productivity tools, partnering with IT and business leaders to improve operational effectiveness.
• Develop frameworks and metrics to measure adoption, utilization, and business impact, and report on the value realized from AI investments to the executive team.
• Drive enterprise AI literacy and enablement, partnering with the People Team on learning pathways and scaling the organization’s AI learning and enablement platform.
• Partner with Ops and the People teams to build and manage communities of practice and champion networks, and lead the change management and communication required to support organizational change.

Governance & Responsible AI

• Operationalize the enterprise AI governance framework with Security, Legal, Compliance, Operations, and Technology teams, ensuring ethical, responsible, secure, and compliant deployment that remains practical and business-focused.
• Support the AI Steering Committee and the frameworks for AI policy adoption.
• Monitor AI risk, adoption barriers, and organizational readiness across the enterprise.

Executive Alignment & Strategic Coordination

• Partner with the CTO to maintain alignment across the executive leadership team regarding innovation priorities and AI transformation initiatives.
• Provide structured updates on innovation pipeline progress, pilot outcomes, and strategic impact to executive leadership.
• Ensure innovation investments are targeted toward initiatives with measurable enterprise value, and make the case for reallocation when they are not.
• Support the ongoing evolution of the company’s AI transformation strategy.

Experience, Skills, and Qualifications

• 12+ years of experience in strategy consulting, innovation leadership, technology-enabled transformation, or enterprise strategy roles, with the level and scope of the role calibrated to depth of experience. SVP-level candidates will bring senior leadership of enterprise-scale programs.
• Demonstrated experience leading innovation programs, incubators, or technology-enabled solution development at enterprise scale.
• Proven track record owning enterprise adoption and change management, with the ability to measure and report on the business value of technology investments to executive audiences, and to board audiences at the SVP level.
• Experience establishing and operating AI or technology governance, including policy adoption and responsible-use frameworks.
• Strong ability to connect innovation initiatives to commercial growth and operational impact, and to defend investment priorities with evidence.
• Experience owning cross-functional, enterprise-wide initiatives and working closely with executive leadership teams, operating as a peer to that team at the SVP level.
• Demonstrated ability to lead through influence and dotted-line relationships, aligning distributed teams to a central strategy and standards.
• Excellent communication, facilitation, and stakeholder management skills.
• Preferred experience within consulting, healthcare, life sciences, or pharmaceutical-related industries.
• Familiarity with AI-enabled solutions, digital transformation initiatives, or emerging technology programs.

Travel Requirements

• Up to 15%, including international travel as required for speaking engagements, client meetings, workshops, and team collaboration.