Senior Project Services Manager- SMA

Location: Rotterdam NL-Hybrid

Job Summary

Our Senior Project Services Managers-SMA play an essential role in driving operational excellence across the Global Strategic Market Access (SMA) team within Evidence & Access. This role focuses on delivering high-quality project administration, operational support, onboarding coordination, and contract management. You will serve as the go-to person for internal processes, documentation, and communication, ensuring that both new and established team members can work efficiently and effectively in a structured environment. Your strong organizational and interpersonal skills will be key to enhancing team operations and maintaining client service quality.

Essential Duties & Responsibilities

Providing proactive administrative support to project leads, including maintaining SAP project records and organizing weekly admin check-ins
Monitoring project invoicing and revenue status, ensuring accuracy and timeliness in revenue tracking
Supporting smooth internal operations by acting as the first point of contact for cross-functional teams and external stakeholders
Coordinating the onboarding process for new team members, including scheduling induction sessions and ensuring completion of required training modules
Managing the setup and review of project agreements, including statements of work and contracts with external partners or Key Opinion Leaders (KOLs)
Collaborating with Legal and Finance teams to ensure compliance with contractual requirements and internal processes
Organizing and minuting central team meetings such as SMA senior meetings, and planning team-building activities and internal events
Representing the Project Services team in leadership discussions, ERP implementations, and workflow improvement initiatives
Coordinating access to external suppliers and managing related accounts on behalf of SMA team members
Identifying opportunities to improve internal processes, contributing to the continuous improvement of project and operational workflows

Experience, Skills, and Qualifications

Bachelor’s or Master’s degree in Business Administration, Project Management, or a related field
Minimum of 3 years of experience in project support, operations, within consulting or professional services
Proficient in SAP required and MS Office (Excel, Word, PowerPoint), with the ability to learn new systems quickly
Strong organizational skills with a high level of attention to detail
Excellent written and verbal communication skills
Effective team player with the ability to manage multiple stakeholders and priorities
Knowledge of contract management processes and familiarity with legal documentation

Travel Requirements

Occasional travel may be required for internal team meetings or events, depending on location

Hybrid: M-F Role 2-3 days onsite Rotterdam, NL office and other days remote

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

· Competitive pay, generous paid vacation, holidays and more, across all our locations

· Ongoing training and development opportunities which foster and shape your individual career path

An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program

The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient well being

Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.