Manager, People Team 

Report to: VP Business Partnering, People Team

Location: Remote

Role Overview

The Managre, People Team is responsible for owning and leading the delivery of People strategy within a high volume or complex country or region, ensuring operational excellence, compliance, and a consistent employee experience.  This role bridges strategy and execution, operating with a high degree of autonomy, and acting as the primary People lead for the country.

Key Responsibilities

Employee Relations & Policy Implementation

• Lead and manage complex and high-risk employee relations cases, ensuring fair and consistent resolution
• Provide expert guidance to managers on sensitive People matters advising on people's policies and procedures including (but not limited to) probation, performance, organizational change etc.
• Identify trends and implement preventive solutions
• Coach and mentor more junior team members in legislation matters and people policy

Compliance & Governance

• Act as country level subject matter expert for employment law and compliance.
• Ensures adherence to local regulations and global standards
• Develop complex policies and procedures for new markets ensuring legal compliance from day one
• Lead audits, risk mitigation and governance activities for the country or business e.g. ecoVardis

Manager Support and Capability Building

• Act as a trusted adviser to managers
• Coach and support managers on:
  • Employee relations
  • Performance management
  • Team effectiveness
• Conduct regular 121's with people leaders - at least quarterly to understand their people issues and support where appropriate
• Ensure the successful implementation of the employee lifecycle processes within the business to ensure employee and manager engagement
• Identify training needs and help coordinate learning activities and development programmes.
• Deliver training and guidance for all managers to deliver confident and capable managers and leaders

Reward & Workforce Insights

• Partner with Group Reward on:
  • Compensation benchmarking to support recruitment, promotion and out of cycle and compensation changes
  • Pay review processes
  • Benefit changes and implementation
• Lead country-level benefits support, including driving awareness and partnering with Total Reward on benefit renewals, enhancements, and employee communications.
• Provide insight driven recommendations to leadership
• Conduct workforce discussions with managers in relation to resignations and people changes advising on organizational opportunities

Engagement Retention 

• Own and drive country-level engagement strategies ensuring that the following are taking place across the country:
  • 90 day check ins
  • Exit interviews
  • Pulse surveys
• Support and lead on implementation of targeted action plans linked to staff surveys
• Evaluate data received from core processes such as onboarding check-ins, exit interviews and make recommendations to the business partner for improvement

People Programs & Organizational Effectiveness

• Embed and drive execution of global People programs at a country level, including performance management, employee listening action planning, and training and development initiatives
• Ensure consistent adoption of high-quality execution across business areas
• Partner with leaders to translate People programs into meaningful team-level actions
• Act as the voice of the local employee population, ensuring culture nuances and country specific considerations are reflected in the delivery and adoption of global People Initiatives.

Reporting & Analytics

• Deliver reporting and interpret trends to inform decisions and develop solutions
• Monitor attrition, engagement, and employee relations patterns
• Escalate risks and recommend actions

Candidate Profile – (Skills, Competencies and Experience)

• Strong experience in People team, employee relations, and compliance, evidenced by gradually more senior roles in a people advisory or business partnering team across key markets UK, US and Europe
• Experience of managing complex ER cases across UK and US and Europe
• Ability to manage complexity and operate independently.
• Strong communication skills with the ability to adapt style when needed
• Experience influencing mid to senior level stakeholders
• Strong analytical and problem-solving capability
• SME of local labor laws and employment practices

Core Competencies

• Operational Leadership
• Employee Relations Expertise
• Risk Management & Compliance
• Stakeholder Influence
• Data Interpretation & Insight
• Process Improvement

Travel Requirements

As necessary to meet business objectives