Director, Growth Enablement

Location: US Remote

Role Summary

The Director, Growth Enablement leads the execution and continuous improvement of centralized growth operations across OPEN Health. The role manages and optimizes end-to-end growth workflows, including intake, data collection, systems inputs, and cross-functional processes, with a constant orientation toward removing friction, improving efficiency, and finding where AI-enabled automation can make the commercial team faster and more focused.

You will partner closely with our Global Client Partners (GCPs), New Business team, Practice Operations, Finance, Knowledge Management, Medical Writing, Creative, and Technology teams to reduce duplication, improve visibility, and enable faster, more seamless execution.

At OPEN Health, every member of the commercial team is responsible for continuously improving their own workflows through AI, not waiting for solutions to be designed for them.

The Director, Growth Enablement leads by example in this area. You will build, refine, and manage your own AI agents and automated workflows to improve how the growth operations function works, and you will help create a culture where continuous improvement through technology is part of how this team operates every day.

This role is a fit for someone who is entrepreneurial and a builder, with a desire to shape and scale business development process, efforts, and growth contribution. You thrive in environments where you can build structure, implement new operational models, and elevate capability maturity across teams.

Essential Duties & Responsibilities

Pursuit and RFP/RFI operations

Lead the end-to-end pursuit lifecycle from intake through final presentation. Design and implement a pursuit project management system that gives every RFP and RFI a clear plan, owner, timeline, and cross-functional accountability from day one, and continuously improve it as pursuit volume and complexity evolve. Establish timelines, deliverables, decision points, and accountability across pitch teams. Lead post-pursuit debriefs and learnings to refine and optimize future processes. Track pitch win rates, learnings, and performance trends. Partner with creative, medical, knowledge management, and practice leads to assemble integrated responses that reflect the breadth of OPEN Health's capabilities. Continuously identify where steps in the pursuit process can be automated or AI-enabled, and work with the Growth Transformation team to build and deploy those solutions.

BD pipeline operations and process adherence

Own the process that keeps pipeline data accurate, consistent, and usable. Partner with the commercial team to ensure Salesforce opportunity management follows established ways of working and build the playbooks and training that make adherence straightforward. Ensure reporting cadences run consistently and on time, and that pipeline data is accurate and reliable enough to support commercial decision-making. Continuously evaluate pipeline workflows for friction, inconsistency, and automation opportunity, and act on what you find.

BD analytics, reporting, and commercial systems

Manage and develop the BD analytics function, including a growing direct analytics team, to deliver pipeline intelligence, dashboards, and commercial reporting that gives the commercial team a single source of truth. Coordinate operational CRM delivery and adoption with Salesforce administration and Technology teams. Ensure data accuracy and a consistent reporting layer across the commercial stack. Partner with the analytics team to explore and deploy AI-enabled approaches that improve the speed, quality, and accessibility of commercial intelligence.

Growth enablement infrastructure

Own the development and continuous improvement of commercial playbooks, pursuit templates, and ways of working documentation. Keep these materials current, accurate, and reflective of how the team actually works, and build AI-enabled workflows that reduce the manual effort of maintaining and distributing them. Partner with Knowledge Management on capabilities content and other assets they own, coordinating cadence and ensuring the commercial team has what it needs when it needs it. Lead onboarding and continuous learning programs for BD and account leaders. Champion adoption of new AI tools and ways of working as they roll out.

Cross-functional choreography and practice partnership

Serve as the strategic connector across BD, GCPs, Practice Operations, Finance, Creative, Medical Writing, Knowledge Management, and Corporate Development. Operationalize pursuit discipline, account planning, pipeline management, and pursuit reviews in partnership with commercial leadership. Champion process adoption and change management. Identify where AI-enabled tools can reduce cross-functional friction and partner with Growth Transformation to scope and build those solutions. Ensure pursuit content, scoping, and pricing are aligned, accurate, and compliant. During the current leadership transition period, partner with practice operations leads on Growth Mindset Cascade rollout and Ways of Working adoption across the medical, scientific, and access businesses.

Continuous improvement and AI-enabled operations

Own continuous improvement of commercial operating processes with a clear orientation toward automation and friction removal. Develop, deploy, and maintain your own AI agents to improve how the growth team operates day to day. Build a culture of ongoing process refinement where friction is identified, named, and systematically addressed. Surface automation opportunities across your areas of ownership and partner with Growth Transformation on design and deployment. Establish operating rhythms, documentation, and governance that scale beyond individual effort.

Experience, Skills & Qualifications

Bachelor’s degree required; MBA or relevant postgraduate qualification preferred
8 to 10+ years of experience in healthcare communications, life sciences, professional services, or agency settings
A track record building or optimizing centralized operational workflows, particularly across BD, pursuit, and commercial systems
Past experience leading or building a PMO, project management function, or operational practice
Experience managing and developing direct reports, with a genuine interest in growing people alongside building process
Active, demonstrated use of AI tools (Claude, Copilot, or similar) to improve your own workflows and output; comfort building and refining AI agents and automated workflows to remove friction from recurring work
Strong cross-functional partnership and influence skills; comfort working in matrixed environments
A confident executive presence who can influence without authority and lead through complexity
An entrepreneurial builder's instinct: you thrive in environments where you can build structure, implement new operational models, and elevate capability maturity across teams
Demonstrated ability to champion process adoption and change management
Salesforce fluency expected; experience with Power BI, SharePoint, and Microsoft 365 strongly preferred
Healthcare communications, life sciences, or pharma-adjacent agency background a clear advantage
Working knowledge of change management and process improvement methodologies (Lean, Six Sigma, or equivalent) is a plus

Great fit if

You see friction in cross-functional processes and your first instinct is to design the system that resolves it
You actively build and refine AI agents and workflows for your own function, not only use tools that others have designed
You take ownership of your own AI workflow improvement: you explore, build, and iterate without waiting to be told
You move easily between strategic discussion and operational execution
You believe AI-augmented ways of working will define the next decade of commercial operations and you want to help shape what that looks like in healthcare communications
You bring clarity and steady momentum to environments that have historically run on individual effort

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.

OPEN Health. The right combination to unlock possibilities.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

Competitive pay, generous paid vacation, holidays and more, across all our locations
Ongoing training and development opportunities which foster and shape your individual career path
An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.