Associate Account Director – Promo Med Ed (Live Events)

Location: Remote US

Job Summary

The Associate Account Director is the day to day “quarterback” for the team – liaising between the client and the internal team to help keep forward progression on all deliverables and milestones. Internally, the Associate Account Director must be the voice of the client – ensuring strategy and objectives are pulled through wherever appropriate. In the presence of the client, the Associate Account Director should be a strong, collaborative partner who speaks for the team when planning and troubleshooting obstacles.

A successful Associate Account Director oversees the complete account cycle, from conception of the initial plan to the final submission of that plan, as well as any updates and associated strategies.  Accountable in ensuring their internal team members drive the growth and prosperity of the business by enabling their teams to deliver the highest quality strategic communication plans and other deliverables. They also drive content development, in concert with Medical Lead, to ensure all deliverables are scientifically and strategically sound.

Essential Duties & Responsibilities

• Account Direction & Growth – Supports strategic plans, including direct responsibility for outcomes of all assigned projects; identifies new business opportunities within the account to organically grow the portfolio; demonstrates an understanding of the account to recommend alternative solutions, improvements, and contingency plans, as needed, on behalf of the client based on brand/product strategy
• Team Management – Leads and mentors junior staff members, acting as a strong role model for exceptional performance; cultivates team performance in such a way as to encourage personal professional growth and development; provides consistent performance feedback and coaching to improve the capability and productivity of assigned internal staff; establishes, monitors, and delivers projects on target, on time, and on budget
• Account Resourcing and Operations – Supports management team in assessing staffing and operations requirements to successfully execute current and prospective business ventures and strategies; evaluates patterns of performance, teamwork, process management and business practice to make recommendations to improve agency profitability and overall client satisfaction
• Financial – Works with project and finance teams to ensure accurate and timely invoicing; supports the development of statements of work (SOWs) and ensures they are in place before work begins; prepares change orders for work when scope changes arise; ensures account and all projects remain compliant per corporate standards; maintains the monthly client finance tracking/reporting
• Content & Product Knowledge – Acts as initial review on all projects to ensure they are both scientifically sound and strategically relevant; partners closely with the Medical Lead to provide strategic and scientific feedback throughout the lifecycle of a project; reviews therapeutic literature and understands client data
• Client Communication & Satisfaction – Works with the Senior Account Director or Vice President to build and maintain client relationships with the day-to-day contacts
• Training and Development – Train and develop appropriate staff (Project Directors/Project Managers/Project Coordinators) as needed to run and maintain the business unit

• Other – Completes all relevant other duties as assigned or requested for the general support of the organization as determined by the team Senior Account Director or Vice President.

• Support an annual operating budget of contract revenue: $1MM - $2+MM
• Oversees 1-2+ accounts (dependent upon scope)

Experience, Skills, and Qualifications

• Bachelor’s Degree required
• 0 to 1 year of experience in a comparable role within promotional medical education, live events, and/or virtual programs; or 4 to 5 years of experience in Medical Education with a proven track record of business development success, specifically within the medical communications industry
• Familiarity with a variety of therapeutic categories preferred
• Willingness to learn and understand clinical profiles and their position within the broader market landscape
• Demonstrated success initiating and building client relationships, with a positive, resilient approach that capitalizes on growth opportunities
• Experience supporting new service offerings and driving organic account growth
• Proven business development results within a medical communications environment
• Exceptional verbal, written, and presentation skills
• Demonstrated ability to effectively manage and develop individuals and teams
• Strong judgment, problem-solving, and decision-making skills, with the ability to communicate clearly and effectively with clients, team members, and healthcare professionals
• Ability to manage multiple and competing priorities while effectively delegating responsibilities and setting clear expectations
• Experience managing client financial tracking and maintaining overall account health
• Ability to collaborate effectively with third-party partners, including agency vendors, professional organizations, and medical societies, as appropriate
• Proficiency in Microsoft Office Suite, Veeva, and other relevant business software applications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Travel Requirements

• Ability to travel and meet with clients as required; international and/or domestic (up to 25%)